Customer Service

Commonly Asked Questions

Commonly Asked Questions


Online Orders

IT Cosmetics, along with parent company L’Oréal Canada, is a manufacturer and distributor of hygiene and personal care products, as well as hand sanitizing (hydroalcoholic) gel. As such, we have been classified by government officials under the category of essential sanitary products.

As a complement to this authorization, the government is allowing online commerce to continue as it is the safest way for consumers to buy in the current context.  As such, we continue to sell and distribute our products to consumers through this channel, via our own website, as well as retailer partners.

We have also put in place strict security and health protocols in all our facilities, including our manufacturing plant and warehouse, to ensure the safety of all. Our warehouse team currently processing online orders work in alternate shifts to practice social distancing guidelines, which may slightly affect shipping time.

Our number one priority remains the wellbeing of our employees and their families, our customers and our communities.

We appreciate your understanding and support during these difficult times.

Our solidary plan

As the effects of COVID-19 continue to disrupt communities around the world, we are proud to contribute to the fight against coronavirus in our hometown.  We have shifted the production of our Montreal plant to include the manufacturing of hand sanitizing (hydroalcoholic) gel, which will be donated to hospitals such as the Centre Hospitalier de l’Université de Montréal (CHUM) and McGill University Health Center (MUHC) as well as other health and charitable organizations in need. This program aims to support healthcare professionals, who are on the front-line in the fight to curb the spread of COVID-19. It’s our way of thanking them for their hard work.

For more information on our solidary plan: 

Where Can I Buy IT Cosmetics™ Products?
IT Cosmetics™ is a top beauty brand sold at Sephora, ULTA Beauty, QVC and
Does IT Cosmetics™ Test on Animals?
IT Cosmetics™ is certified by PETA as a 100% cruelty-free brand, and you will find us listed on their website. Remaining a cruelty-free brand is extremely important to us, as it is to so many of you! IT Cosmetics™ has never tested products on animals, nor do we use animal hair in our brushes—and we have absolutely no plans to change that.
Product/Shade Questions?
Not sure which products and/or shades are right for you? Contact Us. IT's Customer Care team is here to help, and we love hearing from you!
Ingredient Inquiries
Full ingredient lists for each product are featured on Please Contact Us with your specific questions or concerns.
General Comments and Suggestions
Please feel free to Contact Us with your comments and suggestions. Not only do we love hearing from you, but your IT Cosmetics™ experience truly matters to us.