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Your ultimate satisfaction with IT Cosmetics™ is our goal! Therefore, we gladly accept a return of any item purchased at itcosmetics.ca upon receiving it within 30 days of the purchase date. Please be sure to enclose a copy of your invoice, and the reason for your return. The estimated refund time is approximately 30 business days from the date we receive your return
To ensure a prompt and secure delivery, we recommend sending your return via Canada Post. We apologize, but return shipping fees are not refundable.
Please send all returns to the attention of:
L’Oréal Canada – Département des retours
3500 rue Douglas-B.-Floreani, Door 31-32
Saint-Laurent, QC H4S 2B9
Please note: Only items purchased at itcosmetics.com may be accepted for return. If you have a concern with an item purchased in a store, Contact Us. If you have a concern with an item purchased on As Seen On TV offer, click here.