Customer Service



Returns for Purchases at

Your ultimate satisfaction with IT Cosmetics™ is our goal! Therefore, we gladly accept a return of any item purchased at upon receiving it within 30 days of the purchase date. Please be sure to enclose a copy of your invoice, and the reason for your return. The estimated refund time is approximately 30 business days from the date we receive your return

To ensure a prompt and secure delivery, we recommend sending your return via Canada Post. We apologize, but return shipping fees are not refundable.

Please send all returns to the attention of:

L’Oréal Canada – Département des retours
3500 rue Douglas-B.-Floreani, Door 31-32
Saint-Laurent, QC H4S 2B9

Please note: Only items purchased at may be accepted for return. If you have a concern with an item purchased in a store, Contact Us. If you have a concern with an item purchased on As Seen On TV offer, click here.

Returns for Items Purchases As Seen On TV Offer
This is a special offer through our retail partner, Guthy-Renker. For questions about the As Seen On TV Your Most Beautiful You 5- or 7-Piece Collection, please contact Guthy-Renker at 1-800-465-7613 or email You can also visit