Returns

Your ultimate satisfaction with IT Cosmetics™ is our goal! Therefore, we gladly accept a return of any item purchased at itcosmetics.ca upon receiving it within 30 days of the purchase date. The estimated refund time is approximately 30 business days from the date we receive your return. You can consult your invoice HERE to help you filling the return form

To ensure a prompt and secure delivery, we recommend sending your return via Canada Post. We apologize, but return shipping fees are not refundable.

To return an order, print and complete the return form found HERE, pack the item(s) to be returned, along with the return form in the original package if possible. Returned packages must be returned prepaid, by Canada Post with Expedited parcel, with signature, to:

L’Oréal Canada – Département des retours
3500 rue Douglas-B.-Floreani, Door 31-32
Saint-Laurent, QC H4S 2B9

It Cosmetics Canada reserves the right to decline refunds or exchanges to a customer, on a case-by-case basis and at its sole discretion, in response to the customer’s purchase history reflecting excessive patterns of refunds or exchanges.

ITEMS PURCHASED THROUGH OUR RETAIL PARTNERS

We're sorry but returns or exchanges for purchases made in a retail store or skincare professional’s office may not be returned to itcosmetics.ca. If the item you wish to return was not purchased through itcosmetics.ca, we recommend returning to the place of purchase for resolution.